FAQ

Frequently Asked Questions

Shipping Information

Can I ship to international/APO/FPO addresses?

Currently, orders can only be shipped to U.S. addresses, including P.O. Boxes, within the 50 states.

Can I ship my order to someone else?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number and estimated delivery date.

How do I track my order?

When an order is shipped, we’ll update your account to show the tracking number, and send you an email with the same information.

Payment Information

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, and PayPal.

Do you accept PayPal?

Yes, to use PayPal, select the logo at checkout and follow the instructions to login via PayPal.

How are custom orders different?

Custom orders will be charged immediately to the form of payment as orders are final and are not eligible for returns, cancellations, changes or alterations.

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience.

More Questions?